Legal
Refund & Cancellation Policy
We would rather resolve a problem than process a refund, but you should know exactly where you stand before you engage us. This is how cancellations and refunds work.
Last updated: July 14, 2026 · Effective: July 14, 2026
Monthly engagements
Monthly bookkeeping engagements run month to month with no minimum term. Either party may cancel by giving thirty days' written notice by email to admin@books.womenincomex.com. Work continues and fees remain payable through the notice period, and your final month's records are delivered as normal.
Because monthly fees are billed in advance for services performed in that same month, a month already in progress is not refundable once close work has begun. If you cancel before any work on the current month has started, we refund that month in full.
Prepaid annual plans
Where you have paid twelve months in advance at the discounted rate, cancellation refunds the unused whole months, recalculated at the standard monthly rate rather than the discounted rate, less any months already delivered. The refund is issued within fifteen business days to the original payment method.
Clean-up and project work
- Before work begins: full refund of the deposit, less any diagnostic review already performed, which is charged at our hourly rate of $95.
- After work begins: we invoice for work completed to date on an hourly basis and refund the balance of the deposit.
- On delivery: project fees are non-refundable once the completed work has been delivered and accepted.
Our service guarantee
If we deliver your monthly reporting pack later than the tenth business day for reasons within our control, we credit ten per cent of that month's fee automatically — you do not need to ask. If we miss twice in any rolling six-month period, you may cancel immediately with no notice period and we refund that month in full.
Errors in our work
If we make a bookkeeping error, we correct it at no charge, as quickly as the correction reasonably allows. Where an error of ours results in a penalty or interest charge assessed against you by a taxing authority, and the error was not caused by information you provided being inaccurate or late, we will reimburse the penalty and interest up to the limit set out in our Terms of Service.
How to request a refund
Email admin@books.womenincomex.com with the subject line “Refund Request”, your business name, the invoice number, and a short description of the circumstances. We acknowledge within three business days and give a written decision within ten business days. Approved refunds are returned to the original payment method within fifteen business days.
What is not refundable
- Third-party subscription fees paid on your behalf, such as software licences, once the provider has charged them.
- Payroll filing or e-filing fees paid to a platform or a taxing authority.
- Time spent on work you requested and then cancelled after it was performed.
Contact us about this policy
Questions, requests or complaints about this policy should be addressed to the owner of the practice:
Elizabeth Williams, Owner
Desert Ledger Bookkeeping LLC
568 Lombard Street
Phoenix, Arizona 85007, USA
Email: admin@books.womenincomex.com
Phone: +1 512 510 9677
We aim to acknowledge every written request within three business days and to resolve it within thirty days.